These helpsheets may assist in troubleshooting minor problems.

Email

SIDE students receive lots of emails (from teachers, notifications from Moodle, etc) so it is important to check these regularly and manage them efficiently.

Managing documents and files

SIDE students use different kinds of operating systems and software,and sometimes experience problems when they try to send documents or files to teachers either by email or uploading to Moodle.

Managing video files

SIDE students use different kinds of device to capture video, and sometimes experience problems when they try to submit video assignments in Moodle. 

Japanese language

SIDE students studying Japanese need access to computers that have Japanese language characters.

Problems logging into DoE Portal email or Moodle? Try resetting your password.  Otherwise, contact ICT Support staff for help.